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VSS / Basic Pump RMA
You need to Request an RMA (Return Material Authorization) prior to sending your equipment into AP Buck.  This can be accomplished by either printing, completing, and faxing to us one of the RMA forms (Fax Back Form) available on this page and we will fax back to you an RMA number, or by clicking on one of the Items below and completing an order.  In order to process the RMA online, you must submit the order by pressing "Buy Now", select desired services, enter serial # and press checkout.  Only after entering all of the necessary information will you be able to confirm the order and receive an order number.  Please use the Order Number from the order confirmation screen as your RMA number.  Please package your equipment carefully and write the RMA number legibly on the outside of the package prior to sending to AP Buck.  If you have question please feel free to call us at 1-800-330-2825 .

Return Units To:
A. P. Buck Inc.
Att: RMA #
7101 Presidents Drive, Suite 110
Orlando, Fl 32809

Category Category Items
   
BASIC REQUEST FOR RMA
Calibration or Repair
BASIC-REPAIR
VSS REQUEST FOR RMA
Calibration or Repair
VSS-REPAIR

 SERVICE POLICY

For all work not covered under warranty, A. P. Buck, Inc. reserves the right to proceed with repairs up to a maximum cost of $250 without notifying the customer, If major components must be replaced, A. P. Buck, Inc. will notify the customer before proceeding with repairs. When the instrument (s) is returned, please include a purchase order marked "Repair Cost Not To Exceed $250 Without Customer Authorization." Also, include name, return address, contact name and telephone number, serial number (s) date of purchase, and description of problem.

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